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25 Apr 2024

Air passenger complaint backlog hits new high, but agency says it’s processing complaints faster

Author: admintech | Filed under: Finance/ Money
An airplane goes in for a landing at an airport. Another plane can be seen taking off in the distance.

Canada’s transportation regulator says it has made progress on addressing compensation claims against airlines since a new complaint resolution process was introduced last fall — but incoming complaints have pushed the backlog to a new high.